Description
The Front Desk Supervisor roles oversees daily front desk operations, ensuring exceptional guest service and smooth check-in/check-out experiences. This role involves supervising staff, resolving guest issues, and coordinating with other departments to maintain high standards of hospitality in a tropical, fast-paced environment. A strong focus on communication, organization, and guest satisfaction is essential. This is a full-time, on-site position based out of Lahaina, Maui, HI. Applicants must live within commuting distance of Lahaina.
Responsibilities:
-Greet and assist guests with check-in and check-out procedures and maintain an organized and welcoming front desk area.
-Handle guest complaints, concerns, and special requests with professionalism.
-Supervise front desk staff and schedule shifts to ensure proper coverage.
-Coordinate with housekeeping, maintenance, and other departments for guest needs.
-Train new front desk employees on resort policies and systems.
-Ensure accurate billing and handle cash or credit transactions.
-Monitor guest satisfaction and address service issues promptly.
-Prepare daily reports on occupancy, arrivals, departures, and revenue.
-Uphold resort standards for customer service and hospitality.
-Manage room availability and reservations in the property management system.
-Communicate effectively with management regarding staff performance and guest feedback.
-Ensure compliance with health, safety, and resort policies.
-Assist with VIP guest arrangements and special occasion services.
-Step in to support staff during high-volume periods or emergencies.
Qualifications:
-2-3 years of experience in the timeshare and/or hotel industry.
-Excellent customer service skills.
-Proficient in Word and Excel.
-Experience with Paylocity or Max Panda or Salto.
-Excellent oral and written English communication skills.
-Must have professional appearance.
Compensation, Benefits & Relocation
This full-time opportunity offers a competitive hourly rate ranging from $25.50 to $26.50/hour, based on experience, plus other amazing benefits and perks. In addition to compensation, employees enjoy a comprehensive benefits package that includes medical, dental, vision, free life insurance, holiday pay, time off for community volunteer opportunities, a 401(k) with company match, employee discounts, and internal career opportunities.
How To Apply
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