Resident Coordinator ( Case Manager)

We are looking for a full-time Resident Coordinator to provide resident services to people with developmental disabilities in a new affordable housing property in Santa Clara, San Mateo, Santa Cruz, Counties.

Essential Duties and Responsibilities

Housing Choices helps our clients – individuals with developmental disabilities – to pursue independent living in community-based rental housing. Your job would be to help tenants with developmental disabilities maintain housing stability at their rental apartments. We see housing as a foundation for all other aspects of independent living, and our efforts are integral to helping our clients achieve housing stability.

You’ll collaborate as part of a tight-knit team of Case Managers while providing a variety of housing support services to residents of a specific property: troubleshooting challenging situations with residents, helping them maintain their housing, and becoming an important part of their lives. You’ll regularly make referrals and marshal different resources for your clients, including family, social service, legal, and financial assistance. You’ll support clients through interpersonal conflicts, administrative logistics, and healthy lifestyle choices. Each client has specific needs, and you’ll help them find options that fit their requirements. You'll guide clients through understanding their lease agreements as well as helping them to understand their rights and responsibilities as a tenant. You’ll act as a liaison with the property manager for the residents, their other support staff, and their family members.

Position Requirements

We're looking for a highly skilled professional who is driven to help people with developmental disabilities succeed in a community housing environment. You are a great listener, empathetic, and know how to set clear professional boundaries. You are able to communicate complex options in straight-forward ways to clients who possess a range of listening and processing abilities and prior life experiences. You are comfortable working in teams, being mentored by your supervisor, and taking initiative – and balancing these three methods of work.

You provide extraordinary client service, act with integrity regarding ethical standards, and are dedicated to a diverse workplace. You balance your many responsibilities with ease and success. You are disciplined and consistent in using our electronic tools to track your time, client progress, and outcomes.

Physical and Environmental Conditions:

• Required standing, walking and sitting, both inside and outside
• Ability to drive to multiple office and residential locations
• Ability to sit at a desk for several hours at a time, do extensive computer and telephone work, and sit for meetings that may last a few hours or more

Minimum Qualifications and Experience:

• AA degree or two years of college required (can be substituted by two years of relevant work experience)
• Bilingual, bicultural in Spanish preferred
• Relevant experience providing direct service to individuals with developmental disabilities or other low-income people
• Possess a valid California Driver's License, proof of automobile insurance, and a clean driving record.
• Pass Department of Justice criminal background check
• We deeply value knowledge of affordable housing and recurring housing issues faced by our clients

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability or any other protected status.

• Salary: $21.92.00 to $23.04 per hour
• Medical, Dental, Vision, Life and 401k with employer match
• Paid vacation and sick time and 10 paid company holidays
• Full time: 40 hours per week

Please send the resume to: Arachel@housingchoices.org, jessica@housingchoices.org and christine@housingchoices.org