Managing Director, Member Services

Managing Director, Member Services

International City/County Management Association

Washington, D.C.
(Remote/Hybrid Position)

The Moran Company is pleased to partner with The International City/County Management Association (ICMA) to conduct a national search for the organization's Managing Director, Member Services. 

ICMA is the leading organization of local government professionals dedicated to creating and sustaining thriving communities throughout the world. ICMA was founded as The City Managers' Association in 1914, changing its name to the International City/County Management Association in 1991. ICMA is directed by its mission to advance professional local government through leadership, management, innovation, and ethics, thus assisting local government professionals around the world to create and sustain thriving communities, serving more than 14,000 members - professional city, town, and county managers who are appointed by elected officials to oversee the day-to-day operation of their communities. 

ICMA, headquartered in Washington, D.C., has a total staff of approximately 100, all of whom currently work remotely. The executive-level, Managing Director, Member Services position reports to the CEO/Executive Director and manages a professional staff of 18. The Member Services Team has the responsibility for implementing strategies that will ensure global membership growth and retention, managing the ICMA awards programs that honor the inspiring individuals and communities that make a difference, as well as oversight for ICMA’s Ethics Program. 

The Managing Director, Member Services develops and implements strategies to design and deliver services and benefits that serve all segments of ICMA’s membership. The position is responsible for the growth and retention of members, articulating and increasing the value proposition of ICMA membership. The Managing Director has oversight for a variety of membership programs, including the organization’s Ethics Program and travels up to 20% of the time, nationally and internationally. 

Qualified candidates will have a master’s degree in public administration, public policy, business administration, or related discipline, plus 8 or more years’ progressive leadership experience in association management, especially for membership organizations with a similar mission and membership base, or in local government management or administration at a senior level.

The salary range for the Managing Director Member Services position is $170,000 to $180,000, DOQ. ICMA offers medical, dental and vision insurance, life insurance, long-term disability insurance, PTO and a 403(b) retirement plan.

The search for the ICMA Managing Director, Member Services is being conducted by The Moran Company. Submit a cover letter and resume to Sheryl Sereda, The Moran Company, through our secure online portal. The resume should be chronological and include all professional education and experience, dates of employment (month and year), position/title, and organization names.  

To view full position profile and APPLY NOW

The search for the ICMA Managing Director, Member Services is being conducted by The Moran Company. Submit a cover letter and resume to Sheryl Sereda, The Moran Company, through our secure online portal. The resume should be chronological and include all professional education and experience, dates of employment (month and year), position/title, and organization names. APPLY NOW