Description
A leading water technology company is seeking a Customer Service Representative in Appleton, WI to support service scheduling and customer interactions in a retail environment. This is a full-time, onsite position.
This role is responsible for delivering exceptional customer service through inbound and outbound communication, supporting showroom visitors, scheduling appointments, and maintaining accurate data in the CRM system.
Responsibilities:
-Respond to inbound calls and schedule service or sales appointments
-Welcome and assist walk-in showroom customers
-Update customer records and visit notes in the CRM system
-Follow up with customers post-service or consultation
-Process purchase and sales orders for showroom pickup or mail delivery
-Coordinate salt ordering and schedule deliveries
-Make outbound calls for service reminders and follow-ups
-Assist with product questions and test water samples in the showroom
-Help manage inventory and attend team meetings
-Operate a forklift to load salt for customers
-Support events and maintain a clean, organized showroom space
Qualifications:
-High School Diploma
-1+ year of Customer Service or related experience
-Excellent communication skills
-Proficiency with MS Office Suite
Compensation & Benefits:
This full-time opportunity offers a competitive hourly wage between $21–$22 per hour, based on experience, plus other amazing benefits and perks. Benefits include medical, dental, and life insurance, a retirement savings plan, disability coverage, tuition assistance, and more.
How To Apply
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